Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase from Atelier Grangeon. If something isn’t right, here’s how returns and refunds work:

Returns

You have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• Unused, unworn, and in their original condition

• With all original packaging and tags attached

• Accompanied by proof of purchase (receipt or order confirmation)

The customer is responsible for return shipping costs.

To initiate a return, please email: contact@ateliergrangeon.com

Returns must be sent to the following address:

RG DESIGNS STUDIO LLC

465 Goldenwood Way

Wellington, FL 33414

USA

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or the wrong item, contact us immediately at contact@ateliergrangeon.com with photos. If the outer packaging is damaged, please photograph it before opening.

Non-Returnable Items

We do not accept returns on:

• Sale items or gift cards

• Custom or personalized items

• Items that appear used or altered

Exchanges

To exchange an item, please return it for a refund and place a new order.

EU 14-Day Cooling-Off Period

For customers in the European Union, you have the right to return your order within 14 days of receiving it, for any reason. All return conditions listed above still apply.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. Approved refunds will be processed to your original payment method within 10 business days.

If you haven’t received your refund after 15 business days, please contact us at contact@ateliergrangeon.com.